Delivery Information

Do You Deliver Outside Karachi?

We currently deliver within Karachi only.

How Long Will It Take To Get My Package?

Most orders are processed and delivered within 1 to 2 business days after your order is submitted, Orders with priority delivery will be processed on the same day if received by 11:00am (excludes weekends and holidays). Production time cannot be expedited.

Is Shipping Heavy Items Require an Additional Charges ?

No adittional fee will be charged for delivering heavy items.

Backordered Items

We will deliver backordered items when available. You will not incur additional delivery charges for the separate delivery of backordered items. Please see our backorder policy for further details.

Gift Cards

Gift cards are delivered at no charge provided rush delivery is not required.

Payment

What Payment Methods Are Accepted?

We do accept many different types of payment methods to try and be more convenient for our customers. Here is a list of the available options:

  • Cash on delivery
  • Advance check
  • Transfer funds online (by bank)
  • Easypaisa
  • Ubl Omni
  • Jazz cash

Orders & Returns

How do I place an Order?

We give you lots of ways to make an order.

  • By our online Store (Preferred Method)
  • By email
  • By Phone
  • By Social Media (Whatsapp / Messenger / Sms)
How Can I Cancel Or Change My Order?

You can cancel your order by call or email at purchase@tentwala.pk Please mention Order Id as a reference, after cancelling we will inform you by call / sms / email within 12 business hours

Do I need an account to place an order?

You can place an order without having a tentwala.pk user account. No sign-up or login required to order!

If you register with us you will be able to enjoy the following benefits through your tentwala.pk account:

  • Save your information for faster shopping
  • Manage your account details, order history and email preferences and see order status
  • Get newsletters, latest deals and promotional items by email
How Do I Track My Order?

You can place an order without having a tentwala.pk user account. No sign-up or login required to order!

If you register with us you will be able to enjoy the following benefits through your tentwala.pk account:

  • Save your information for faster shopping
  • Manage your account details, order history and email preferences and see order status
  • Get newsletters, latest deals and promotional items by email
How Can I Return a Product?

We will refund an item or order if you are not completely satisfied with it provided it is returned to us within 7 days in its original, unopened packaging with all the accessories and instructions.

To return an item, you will need to contact us by email support@tentwala.pk within 3 days of receiving the item.

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